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Functionality Real Time Implementation Guide  >  >
Function Workflow
Inquiry – Billing, Policy, Claim,
Loss Run, Etc.

No waiting for someone at the carrier to answer phone, no need to look up website ID and password, no need to navigate carrier website!

  • Access the customer’s file in your agency management system
  • Select the policy
  • Click the Real-Time Button
  • Select the transaction type
  • The system automatically logs into carrier's website and displays the information you have requested
  • An activity/transaction is automatically generated in most systems
Automatic Web Logon

No need to look up website ID and password! The system automatically logs into carrier's system!

  • Click the Real-Time Button
  • Select the “carrier” website link
  • Select your carrier
Endorsements – Real-Time Bridge
to Carrier Website

No need to look-up website ID and password! No need to re-key data!

  • Access the customer’s file in your agency management system
  • Select the policy
  • Click the Real-Time Button
  • Select the transaction type
  • The system automatically logs into carrier's website
  • Complete the change on the carrier website
  • An activity/transaction is automatically generated in most systems
  • Agency system updated by download
Real-Time Rating from
Agency Management System

No need to look up website ID and password! No need to re-key data!

  • Access the customer’s file in your agency management system.
  • Complete an application in the agency management system
  • Click the Real-Time Button
  • Select the rating transaction and the carrier(s)
  • The quote(s) will be returned directly to the agency management system.
  • An activity/transaction is automatically generated in most systems
Real-Time Rating from
Comparative Rating Program

No need to look up website ID and password! No need to re-key data!

  • Complete application information in the Comparative Rater
  • Select the carriers to quote
  • Click the Real-Time Button
  • The quotes will be returned to Comparative Rater comparison page
  • Select carrier you want to place the policy with
  • Click the option to launch carrier website and complete the application printing and/or policy issue process on their site.
  • Download policy information into agency management system
Real-Time Rating Bridge
(Data is bridged from the agency management system to a carrier website or a comparative rater, or the data is entered directly into a comparative rater.)

No need to look up website ID and password! No need to re-key data!

  • Access the customer’s file in your agency management system.
  • Complete an application in the agency management system vClick the Real-Time/Bridge Button
  • Select the rating transaction and the carrier(s)
  • Launches the carrier's website and pre-fills the information from the agency management system.
  • The carrier website then prompts the agent for additional information to complete the quote.
  • An activity/transaction is automatically generated in most systems
Policy Issue
(Once the real-time rate is chosen, depending upon the particular system & carrier, the policy can be issued real-time from the agency management system or the carrier website, or by a batch upload of the application overnight.)

No need to look up website ID and password! No need to re-key data!

  • Follow the steps related to real-time rating to secure the rate
  • If the rate is acceptable, you will follow one of these four Issue workflows depending upon the particular system and carrier:
    (1) hit the Issue button on the transaction results screen in the agency management system and the Policy number is returned from the carrier and populated in the agency management system;
    (2) Issue from the carrier website;
    (3) On the Comparative Rating Quote Page, select the carrier to issue policy and click on the option to launch the carrier website; or (4) upload application to carrier via batch upload overnight (not Real Time)
  • An activity/transaction is automatically generated in your system
First Notice of Loss

No need to look up website ID and password! No need to re-key data! No more faxing loss notices!

  • Access the customer from your agency management system
  • Complete a loss notice in the agency management system
  • Click the Real-Time Button
  • Select the claim and transaction type
  • The claim is uploaded to the carrier and returns a claim number to the claim detail screen in the agency management system
  • An activity/transaction is automatically generated in your system
Notifications/Alert Messages

Carrier-initiated secure electronic messages automatically retrieved by the agency management system and assigned to the appropriate user without the agency having to access it from the carrier website!

  • Agency sets preferences in the agency management system as to where particular types of messages are sent within the agency
  • Messages appear in the appropriate user activity list or policy/customer activity log for handling
Copyright Notice
Brought you by the Real Time/Download Campaign, which is dedicated to improving the competitiveness of the independent agency distribution channel. 
Participants include independent agencies and brokers, carriers, technology providers, user groups and agent industry associations

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